Customer Relationship Management

A web-based application for staff to deal with customer requests that come from various sources (such as surveys, feedbacks, website, email, letter, phone calls) prior to invoking business process or escalation.

TECHNOLOGIES

Platform: .NET, Windows 2003
DBMS: Oracle 11g
Frameworks: ASP .NET MVC 4.0, Entity Framework 4.0
Programming Languages: VB.NET
Development Tool: Visual studio 2010, SQL Developer

DOMAIN

CRM

Development Method

Agile; Full-cycle