Customer Relationship Management

A web-based application for staff to deal with customer requests that come from various sources (such as surveys, feedbacks, website, email, letter, phone calls) prior to invoking business process or escalation.

TECHNOLOGIES

Server platform: Windows 2003

DBMS: Oracle 11g

Frameworks: ASP .NET MVC 4.0, Entity Framework 4.0

Programming Languages: VB.NET

Development Tool: Visual studio 2010, SQL Developer

DOMAIN

CRM

Development Method

Agile; Full-cycle